WMB

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1ST CONTACT FEEDBACK

What Nursery are you providing feedback for? *
When did you visit the Nursery? *
Did the Nursery Manager introduce herself and welcome you? *

Yes

No

Do you consider the Nursery Manager friendly? *

Yes

No

Did the Nursery Manager request that you sign in? *

Yes

No

Did the Nursery Manager offer you a drink (water/coffee)? *

Yes

No

Did the Nursery Manager ask for the first name of your child? *

Yes

No

Did the Nursery Manager ask where you heard about us? *

Yes

No

Did the Nursery Manager check with you that all your details are correct? *

Yes

No

Did the Nursery Manager offer you other services that can be valuable to your child
i.e.Emergency Daycare, Before and After school club, 15 hrs, 30 hrs and Holiday Club services? *

Yes

No

Did the Nursery Manager tell you about our OFSTED report? *

Yes

No

Did the Nursery Manager explain the registration process i.e. settling, policies, deposit and fees? *

Yes

No

Did the Nursery Manager give you adequate information during the show round of the nursery? *

Yes

No

Overall were you satisfied with the customer service experience received at the nursery? *

Yes

No

If no, please state why
How will you rate the Nursery Manager? *
Please rate your overall satisfaction with the Nursery*
Client's name (optional)

Your feedback will be anonymous!